Privacy policy
Privacy Policy — KOKOLOGY
Last updated: January 13, 2026
At KOKOLOGY, we are committed to protecting your privacy and handling your personal information with care and transparency.
Section 1 — Information We Collect
When you make a purchase, we collect personal information such as your name, address, and email address. When you browse our store, we automatically receive your IP address to help us understand your browser and operating system. With your permission, we may also send you emails about new products, rituals, and updates.
Section 2 — Consent
We collect your personal information only to complete your transaction and fulfill your order. If we require your information for any secondary purpose, such as marketing, we will ask for your explicit consent.
To withdraw consent at any time, contact us at support@kokology.ca or by mail at: KOKOLOGY, a division of Koko Koaching Inc. 17 Sherwood Lane Northwest, Calgary, Alberta T3R 0V3, Canada
Section 3 — Disclosure
We do not sell or share your personal information except where required by law or in the event of a violation of our Terms of Service.
Section 4 — Shopify
Our store is hosted on Shopify, which provides a secure e-commerce platform. Your data is stored on Shopify's secure servers. If you complete a purchase via a direct payment gateway, your credit card data is encrypted using PCI-DSS standards and deleted once your transaction is complete. For more information, please review Shopify's Privacy Policy.
Section 5 — Third-Party Services
We work with trusted third-party providers to operate our store. These providers access your information only to the extent necessary to perform their services and are not permitted to use it for any other purpose. Please note that if a provider is located outside Canada, your information may be subject to the laws of that jurisdiction.
Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.
We use Google Analytics to understand how visitors interact with our store.
Section 6 — Security
We take the protection of your information seriously. Sensitive data is encrypted via SSL and stored with AES-256 encryption. We follow all PCI-DSS requirements and industry best practices to ensure your information is never recklessly lost, misused, or disclosed.
Section 7 — Cookies
We use cookies to improve your experience and identify returning visitors. Below are the cookies used on our site:
_session_id— stores session information (referrer, landing page)_shopify_visit— tracks visits for internal analytics_shopify_uniq— counts unique customer visitscart— stores your cart contents for up to 2 weeks_secure_session_id— secure session tokenstorefront_digest— used for password-protected store accessPREF— set by Google to track store visits and referral sources
You may opt out of cookies through your browser settings at any time.
Section 8 — Age of Consent
By using this site, you confirm that you are of the age of majority in your province or state of residence.
Section 9 — Order Information
We collect contact and payment information at checkout solely to process and fulfill your order. If we encounter any issues, we will use this information to reach you.
Section 10 — Policy Updates
We may update this policy at any time. Material changes will be communicated on this page. Continued use of our site following any changes constitutes your acceptance of the updated policy.
Contact
To access, correct, or delete your personal information, or to register a privacy concern, contact our Privacy Compliance Officer:
support@kokology.ca KOKOLOGY, a division of Koko Koaching Inc., 17 Sherwood Lane Northwest, Calgary, Alberta T3R 0V3, Canada